EAP-SIM set-up guides based on your device's operating system

IMPORTANT : Click here to check if your device supports EAP-SIM, then configure your devices by following these instructions.

Operating System: iOS 5.x and above
Step 1 : Launch Safari browser on your iPhone or iPad, then tap on the icon to download iOS config file.
Step 2 : Click install. Wireless @SGx profile will be installed onto iOS device.
Step 3 : Once Wireless@SGx profile has been successfully verified, iOS device will automatically connect to Wireless@SGx SSID.
Click here to view video guide .

Operating System: Android 4.x and above
Step 1 : Select Wi-Fi from settings menu.
Step 2 : Press and hold the "Wireless@SGx SSID", then select Modify network config.
Step 3 : Select SIM from EAP method drop down menu and click save.
Click here to view video guide .
Note: Local Samsung devices that are running Android 4.4.2 will be able to connect to Wireless@SGx automatically without going through the setup process.

Operating System: BlackBerry OS 10 and above
Step 1 : Select Wi-Fi from settings menu.
Step 2 : Press and hold the "Wireless@SGx SSID", then check "Advanced Options". (Leave user name and password blank)
Step 3 : Select EAP-SIM under Security Sub Type and click connect.
Click here to view video guide .

Operating System: Windows Phone
Windows Phone will support EAP-SIM for Wireless@SGx profile in an upcoming update.

Here is the list of supported devices as of 28 March 2014.

Manufacturer	Device Model	Operating System
Apple	iPhone 4/4s iPhone 5/5s/5c iPad	iOS
Asus	Padfone Infinity A86 Fonepad/ Fonepad 7	Android
Blackberry	Z10 Z30 Q5 Q10 Bold 9900 9220 9320 9360 9790 9860	Blackberry
LG	Optimus F5 (P875) Otpimus L3/L5/L7 G Flex D958 G2	Android
HTC	HTC One HTC One Mini HTC DLX+ HTC Desire 300/601	Android
Motorola	Moto G Black Droid Razr Atrix-2	Android
Samsung	Note LTE Note 2/ 2 LTE Note 3/ 3 LTE Galaxy Express Galaxy 3/3 LTE Galaxy 3 mini Galaxy 4/4 LTE Galaxy Mega	Android
Sony	Xperia C Xperia V Xperia acro S Xperia ion Xperia J Xperia Z Xperia Z Ultra Xperia Z1 Xperia SP Xperia L Xperia Tablet Z	Android

*If your device is not listed here, please refer to the Non SIM-based Connection Guide .

Complete

Need further help?

M1 subscribers:

Contact the M1 customer support helpdesk:
Tel: 6796-0362
Operating hours: 9.00am - 9.00pm (Monday-Sunday)
Email: [email protected]

SingTel subscribers:

Contact the customer support helpdesk:
Tel: 1688
Operating hours: 8.00am - 6.00pm (Monday-Saturday)
Email: info.singtel.com/Contact-Us

StarHub subscribers:

Contact the StarHub customer support helpdesk:
Tel: 6873 2828
Operating hours: 8.00am - 12.00am (Monday - Sunday)
Email: [email protected]

Y5Zone subscribers:

Contact the Y5Zone customer support helpdesk:
Tel: 6491 9652
Operating hours: 8.00am - 8.00pm (Monday - Friday)
Email: [email protected]

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