To create a pro-consumer and pro-business infocomm environment, IDA formulates infocomm-related policies, standards, codes of practice and advisory guidelines aimed at leveling the playing field for infocomm service providers and empowering consumers and businesses with more choices.

IDA plays an active role in developing Singapore’s pool of globally-competitive infocomm talent and an infocomm-savvy workforce. We are also focused on driving consumer education initiatives, ensuring digital inclusion and supporting the effective use of infocomm in community outreach efforts.

Overview

IDA drives the growth, competitiveness and innovation of Singapore’s infocomm industry by nurturing local infocomm enterprises and supporting them in their internationalisation efforts. We also seek to inject greater vibrancy into the infocomm ecosystem by attracting world-class global infocomm MNCs and startups to hub in Singapore.

Tips and Guides for Consumers

IDA publishes various resources and guides to provide consumers with information on various aspects of infocomm adoption.

With the proliferation of smart phones and other devices providing easy access to mobile and broadband services, it is important that consumers understand the issues related to the use of these services. This will enable you to make better-informed decisions with regard to your service plans, understand your rights as consumers and learn how to optimise the usage of your broadband connection and the services delivered over the network.

Another area covered under our Tips and Guides section is the use of IT by senior citizens. Mindful of the need to ensure a digitally inclusive society where everyone, young and old, can benefit from the use of infocomm, IDA has put together resources aimed at bridging the digital divide among senior citizens aged 50 and above by addressing their differences in educational background, language and infocomm competencies.