Step 1

Check if your device supports EAP-SIM

SIM-based authentication allows the Wireless@SG network to recognise you as a registered user by the identification details stored in your 3G/4G SIM card whenever you are at a Wireless@SG hotspot. After a one-time configuration of supported devices, you will be able to connect to the Wireless@SG network automatically. This feature will be available by 1 April 2014. Manually configure your devices by following the instructions here .

The EAP-SIM login guides detail the steps to connect to Wireless@SG using a supported mobile device using a local SIM card. Users no longer need to register for an account or remember their user names and passwords to use Wireless@SG. Here is the list of supported devices as of 28 March 2014.

*If your device is not listed here, please refer to the Non SIM-based Connection Guide .

Manufacturer	Device Model	Operating System
Apple	iPhone 4/4s iPhone 5/5s/5c iPad	iOS
Asus	Padfone Infinity A86 Fonepad/ Fonepad 7	Android
Blackberry	Z10 Z30 Q5 Q10 Bold 9900 9220 9320 9360 9790 9860	Blackberry
LG	Optimus F5 (P875) Otpimus L3/L5/L7 G Flex D958 G2	Android
HTC	HTC One HTC One Mini HTC DLX+ HTC Desire 300/601	Android
Motorola	Moto G Black Droid Razr Atrix-2	Android
Samsung	Note LTE Note 2/ 2 LTE Note 3/ 3 LTE Galaxy Express Galaxy 3/3 LTE Galaxy 3 mini Galaxy 4/4 LTE Galaxy Mega	Android
Sony	Xperia C Xperia V Xperia acro S Xperia ion Xperia J Xperia Z Xperia Z Ultra Xperia Z1 Xperia SP Xperia L Xperia Tablet Z	Android

Step 2

EAP-SIM setup guides based on device operating systems

Configure your devices by following these instructions.

Operating System	Setup Guide	Configuration Guide/File
Android	Click here to view video guide .	EAP-SIM Manual Configuration Guide for Android 4.x
Blackberry	Click here to view video guide .	EAP-SIM Manual Configuration Guide for BlackBerry 10
iOS	Click here to view video guide .	EAP-SIM Manual Configuration Guide for iOS 5.x
Windows Phone	Windows Phone will support EAP-SIM for Wireless@SGx profile in an upcoming update.

Complete

Need further help?

M1 subscribers:

Contact the M1 customer support helpdesk:
Tel: 6796-0362
Operating hours: 9.00am - 9.00pm (Monday-Sunday)
Email: [email protected]

SingTel subscribers:

Contact the customer support helpdesk:
Tel: 1688
Operating hours: 8.00am - 6.00pm (Monday-Saturday)
Email: http://home.singtel.com/customer_service/cust_serv_emailus.asp

StarHub subscribers:

Contact the StarHub customer support helpdesk:
Tel: 6873 2828
Operating hours: 8.00am - 12.00am (Monday - Sunday)
Email: [email protected]

Y5Zone subscribers:

Contact the Y5Zone customer support helpdesk:
Tel: 6491 9652
Operating hours: 8.00am - 8.00pm (Monday - Friday)
Email: [email protected]

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