Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the April - June 2010

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

3. Fault Repair Time - % of Faults Fixed (Residential)

4. Fault Repair Time - % of Faults Fixed (Business)

Note:

1. Figures are rounded up to 2 decimal places.

---