Determinations and Enforcement 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 2013 May 2013 Title Date Closed TMG Singapore Pte Ltd's Contravention of Premium Rate Services Code 19 March 2013 2012 October 2012 Title Date Closed OpenNet's Failure to Comply with IDA's Quality of Service Standards on OpenNet's Installation-Related Service Levels for Residential and Non-Residential End-User Connections 28 May 2012 OpenNet's Contravention of IDA's Direction on OpenNet's Co-Location Supplementary Cooling Service 6 March 2012 September 2012 Title Date Closed Service Difficulty - SingTel's Fixed Line Service Disruption 23 August 2012 August 2012 Title Date Closed SingTel's Failure to Comply with IDA's Fixed Network Telecommunications Services Quality of Service Standards 7 August 2012 June 2012 Title Date Closed Service Difficulty - M1's Mobile Service Disruption 10 November 2011 May 2012 Title Date Closed Service Difficulty - SingTel Mobile's 3G Service Incident 23 May 2012 Service Difficulty - StarHub Mobile's 2G and 3G Service Incident 22 March 2012 Macro Kiosk's Contravention of the Premium Rate Services Codea 21 March 2012 March 2012 Title Date Closed Mfusion's Contraventions of the Premium Rate Services Code 8 February 2012 2011 November 2011 Title Date Closed TMG's Contraventions of the Premium Rate Services Code 6 October 2011 September 2011 Title Date Closed Ericsson's Contraventions of the Premium Rate Services Code 22 July 2011 August 2011 Title Date Closed Sam Media's Contraventions of the Premium Rate Services Code 1 August 2011 Teracomm's Contraventions of the Premium Rate Services Code 29 July 2011 June 2011 Title Date Closed SingTel's Failure to Comply with Sections 4.4.1 and 4.6(a) of the Telecom Competition Code 11 July 2011 Rach's Contraventions of the Premium Rate Services Code 13 May 2011 March 2011 Title Date Closed SingPost's Failure to Comply with IDA's Postal Quality of Service ("QoS") Standards for November and December 2010 23 February 2011 February 2011 Title Date Closed Mfusion's Contraventions of the Premium Rate Services Code 13 January 2011 2010 December 2010 Title Date Closed SingTel's Contraventions of the Telecom Competition Code 21 December 2010 July 2010 Title Date Closed Sybase's Breach of the Premium Rate Services Code 26 July 2010 ZingMobile's Breaches of the Premium Rate Services Code 26 July 2010 Txt Mobi's Failure to Ensure Advertisement Complies with the Premium Rate Services Code 7 July 2010 June 2010 Title Date Closed Ericsson's Breaches of the Premium Rate Services Code 18 June 2010 2009 December 2009 Title Date Closed I-Pop's Multiple Breaches of the Premium Rate Services Code 21 December 2009 November 2009 Title Date Closed Ericsson's Multiple Breaches of the Premium Rate Services Code 11 November 2009 July 2009 Title Date Closed Sybase 365's Multiple Breaches of the Premium Rate Services Code 27 July 2009 May 2009 Title Date Closed Yuuzoo's Failure to Ensure Internet Advertisements Comply with the Premium Rate Services Code 5 May 2009 2008 December 2008 Title Date Closed Code Wireless's Charging for Unsolicited Services 10 December 2008 November 2008 Title Date Closed Mfusion's Charging for Unsolicited Services 28 November 2008 Sybase's 365's Failure to Ensure Television Advertisement Complies with the Premium Rate Services Code 4 November 2008 September 2008 Title Date Closed Ericsson's Failure to Ensure Subscription Service Complies with the Premium Rate Services Code 5 September 2008 SingTel's Failure to Seek IDA's Approval for Tariff 4 September 2008 August 2008 Title Date Closed Sybase 365's Charging for Unsolicited Services 8 August 2008 June 2008 Title Date Closed Orange Gum's Charging for Unsolicited Services 26 June 2008 Funmobile's Charging for Unsolicited Services 26 June 2008 May 2008 Title Date Closed SingTel's Failure To Comply With IDA's Fixed Network Telecommunications Services Quality of Service Standards 8 May 2008 April 2008 Title Date Closed Sybase's Failure to Ensure its SMS Advertisement Messages Comply with the Premium Rate Services Code 14 April 2008 SingTel Mobile's Failure to Comply with Section 2.5 of the Premium Rate Services Code 8 April 2008 Funmobile's Failure to Configure its Mobile Ringtone Download Service to Comply with the Premium Rate Services Code 4 April 2008 January 2008 Title Date Closed Efusion's Charging for Incorrect Subscription Keywords 14 January 2008 2007 May 2007 Title Date Closed Code Wireless Charging for Unsolicited Error Messages 28 May 2007 March 2007 Title Date Closed M1 Failure to Publish Full Terms of Fair Use Policy for Broadband Service in its Advertisements 12 March 2007 2006 November 2006 Title Date Closed Golden Bytes' Failure to Disclose Terms and Conditions of "Go Mango" Puzzle Game and Charging for Unsolicited Service 9 November 2006 October 2006 Title Date Closed FunMobile's Charging for Unsolicited SMS Chat Service 3 October 2006 September 2006 Title Date Closed Powercom's Failure to Disclose Terms and Conditions of SMS Chat Service and Charging for Unsolicited Services 20 September 2006 Mobile365's Failure to Disclose Prices, Terms and Conditions of SMS Football Quiz 18 September 2006 July 2006 Title Date Closed Efusion's Failure to Disclose Terms and Conditions of Music Download Content Service 17 July 2006 June 2006 Title Date Closed True Mobile's Failure to Disclose Terms and Conditions of SMS Soccer Information Service and for Charging for Unsolicited Service 1 June 2006 Service Difficulty - StarHub's Digital Voice Home Service 1 June 2006 April 2006 Title Date Closed mTouche's Unauthorised Use of End User Service Information and Charges for Unsolicited Chinese New Year SMS Greetings 12 April 2006 2005 November 2005 Title Date Closed Change in Ownership Interest of Flag Telecom Singapore Pte Limited 14 November 2005 January 2005 Title Date Closed Globe Telecom's Tenfold Increase in Prepaid Card Calling Rates 28 January 2005 VOLE's Advertisement - "Unlimited IDD - 007" 19 January 2005 Prophecy Media's Charges for Unsolicited SMS Messages 14 January 2005 2004 November 2004 Title Date Closed StarHub Mobile's Advertisement - "Introducing New Powervalue Plans with the Most Outgoing Calls" 10 November 2004 October 2004 Title Date Closed SingNet's Advertisement - "Be Invincible - Get Maximum Speeed Without Sharing" 19 October 2004 September 2004 Title Date Closed SCV's Advertisement - "Only Maxonline Lets You Stay Connected With Unlimited Broadband Access That's Ideal For Home Networking"; "Only Maxonline Lets You Stay Connected With An Unlimited Broadband Experience That's Easy To Enjoy" 14 September 2004 Mtouche's Charges for Unsolicited SMS Messages 7 September 2004 August 2004 Title Date Closed StarHub Cable Vision's (SCV) MaxOnline Diagram - Shared vs. Dedicated Access 26 August 2004 SCV's Advertisement - "The truth is here - It's not about having dedicated access. It's about who can give you the highest download speed to do more" 25 August 2004 M1's Advertisement - "Most Free Talktime on Free Incoming Calls Plan" 23 August 2004 StarHub's Advertisement - "Per Second Billing On StarHub Mobile. You Can Make More Calls" 13 August 2004 July 2004 Title Date Closed M1's Advertisement - "Enjoy the Lowest Rate of 40 Cents to Philippines All Day" 23 July 2004 SingTel's Advertisement "At 12.6 cents, Everybody Can Afford to Go Wireless" 20 July 2004 StarHub's Failure to Report Call Failures arising from SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks 1 July 2004 SingTel's Failure to Report Call Failures arising from SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks 1 July 2004 StarHub's Actions relating to SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks 1 July 2004 SingTel's Unilateral Implementation of a Technical Solution for Routing Calls between SingTel's and StarHub's Networks 1 July 2004 June 2004 Title Date Closed SingNet Advertisement - "The New SingNet 1500kbps Unlimited Plan - A High Speed Dedicated Lane Just For You" 17 June 2004 April 2004 Title Date Closed Dispute over Point of Interconnection Co-location Agreement 30 April 2004 March 2004 Title Date Closed Globe Telecom's Advertisement "Best IDD & Voice Quality in Singapore" on 12 November 2003 30 March 2004 January 2004 Title Date Closed SingNet's Disclosure of End User Service Information ("EUSI") 7 January 2004 2003 December 2003 Title Date Closed SingTel's ISDN2 Offer to StarHub 12 December 2003 November 2003 Title Date Closed SingTel Mobile's hiCard Brochure - "The mobile phone pre-paid card that lets you pay 14cent from the first minute" ("brochure") 4 November 2003 August 2003 Title Date Closed SingTel's EXPAN MyNetwork Services 18 August 2003 July 2003 Title Date Closed StarHub Mobile's Blackberry Advertisement in Business Times ("Advertisement") 24 July 2003 June 2003 Title Date Closed SingTel's 1900 Premium Rate Services 13 June 2003 Premium Plans Comparison On SingTel Mobile's Website 04 June 2003 Interconnect Capacity Augmentation 02 June 2003 May 2003 Title Date Closed Singapore Telecom Mobile Pte Ltd's advertisement "From North to South, East to West, SingTel Mobile Covers You Best" on 18 November 2002 in the Straits Times (the "Advertisement") 06 May 2003 March 2003 Title Date Closed SingTel's Advertisement "129,000 Internet Savvy Singaporean Can't Be Wrong 19 March 2003 SingTel's Pricing for its Wholesale B-Access (L2TP) Service Scheme 10 March 2003 February 2003 Title Date Closed Lowest Rate All Day All Night Advertisements by M1 13 Feb 2003 January 2003 Title Date Closed You're on a Better Network Advertisements by M1 31 Jan 2003 Singapore Telecom Mobile Pte Ltd's Advertisements "From North to South, East to West, SingTel Mobile Covers You Best" on 16 and 21 October 2002 in Straits Times ("Advertisements") 24 Jan 2003 Advertisement Flyers for Globe Roaming Card 23 Jan 2003 2002 October 2002 Title Date Closed SingTel's Transit of M1's Calls to StarHub's Ported-in Fixed Line Customers 16 Oct 2002 SingTel's Pricing Practices for IDD LLC and ISDN Services 10 Oct 2002 September 2002 Title Date Closed SingTel's Direct Mail on V019 Rates to Malaysia, "Are You Really Paying Lowest Rates for Calls to Malaysia?" 27 September 2002 SingTel's failure to tariff pursuant to Section 3.3.4 of the Telecom Competition Code ("Code") 25 September 2002 August 2002 Title Date Closed SingTel's Comments on StarHub Mobile's Free IDD 018 Calls to Malaysia in the Straits Times on 8 February 2002 27 August 2002 StarHub Mobile "Hear it for Yourself" Challenge 13 August 2002 Non-provision of Local Leased Circuit Services to StarHub 2 Aug 2002 June 2002 Title Date Closed SingTel's Directory Enquiry Service 100 11 June 2002 May 2002 Title Date Closed Only $38 for Unlimited, Dedicated Broadband Access Advertisement by SingNet. 6 May 2002 April 2002 Title Date Closed Phoenix Communications Pte Ltd's Terms and Conditions. 8 Apr 2002 March 2002 Title Date Closed Dispute on Request for Introduction of New Call Type 'SingNet Enquiry 1610' 15 Mar 2002 'Only 9 cents a Minute to Malaysia' Advertisement by M1 04 Mar 2002 M1's Advertisement 'M1 Promotion for Value Call 021 to Malaysia' 04 Mar 2002 January 2002 Title Date Closed Value Call 021 Promotion by M1 03 Jan 2002 SingTel's Domestic Wholesale International Voice Services to Macquarie 03 Jan 2002 2001 January 2001 - December 2001 Title Date Closed 'Don't tie buyers of cell phones to contracts' by Virgin Mobile 27 Dec 2001 Dispute over Costs of Radio Provisioning in the Marina MRT Line (MRL) 23 Oct 2001 'Discover today why SingNet Broadband is the better choice' Advertisement by SingNet 05 Nov 2001 'Clearly Better' Advertisements by StarHub 13 Sep 2001 Withdrawal of E1 Links for Backhaul Services by SingTel 10 Sep 2001 'Why wait 4 years to save on monthly mobile subscription?' Advertisement by StarHub Mobile 10 Sep 2001 Connection Services at Changi and Tuas Cable Landing Stations 28 Aug 2001 SBOs' Advertisements Pasted at SingTel's Payphone Booths 21 Jun 2001 Dispute over Use of Telecommunication Plant at Woodlands Causeway 23 April 2001 StarHub Mobile's Early Termination Charge 27 Feb 2001 M1's 'Interception' of Mobile-Originated Calls Intended for SingTel's and StarHub's IDD Services 15 Jan 2001