Singaporeans now have greater access to popular services via the popular MyeCitizen portal. First launched by the government in 2002, the portal provided services such as reminders for passport and Identity Card (NRIC) renewals via SMS and e-mail. The portal became popular in a short time, with over 64,000 subscribers currently.
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At Travel Buddy, MyeCitizen assists travel preparations by recognising the user's profile, such as an NS man, and prompting him to notify MINDEF of his overseas travel and purchase travel insurance
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'Moving House' provide a one-stop online service to notify organisations of your change in mailing address
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To provide Singaporeans greater access to more private and public value-added services, the Ministry of Finance (MOF) and Infocomm Development Authority of Singapore (IDA) have decided to let the private sector manage the portal, and to offer related services by integrating the People-Public-Private sector services and processes. The revamp is in line with the iGov2010 masterplan to enhance government e-services and to continue to improve the quality of e-services to meet the lifestyle needs of Singaporeans.
New services include the ability for users to personalise their own homepage to different channels that meet their needs. New channels include things like MyTravel, MyHome, MyKids, MyFamily, MyCareer, MyInvestment, MyNS, MyRecreation and MyVehicle.
Subscribers will also get access to personalised services that are targeted to meet their individual needs. By listing services from both government and private organisations, users have access to a one-stop online portal for all their needs. For example, in the Travel Buddy service, the system will "recognise" the user's profile, such as an NS man, and prompt him to notify MINDEF of his overseas travel and purchase travel insurance.
Citizens can also visit the portal to subscribe to new e-mail and SMS alert services on government services such as CPF contributions.
eCitizen Portal Wins Award For Most Popular Government Services Website
At a Hitwise Online Performance Award in 2006, the eCitizen portal won an award for the most popular government services website. Hitwise, an online competitive intelligence service, measures performance of websites based on market share of visits from Internet users in a local market. The Awards go to the most popular industry websites of more than 160 different industries.
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eCitizen Portal wins the Hitwise Online Performance Award for the most popular government services website
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The eCitizen portal was the most popular winner in the 'Government - National 'category. The portal brings e-Government to the citizens of Singapore by allowing them to access government services online.
According to Mr Lo Yoong Khong, Deputy Director of e-Government Policies & Programmes Division for the Infocomm Development Authority of Singapore (IDA) who collected the award, "We are most heartened that the eCitizen portal is ranked top amongst the Government websites in Singapore. The high visit rate to the portal is testimony to the commitment and efforts put in by the Singapore Government to provide customers with a single access point to all government services and information, covering all essential touch-points in a citizen's life conveniently."
Mr Lo also said that IDA and the Ministry of Finance will build on the current success to improve the electronic service experience for customers and to encourage greater usage of government services online. The Hitwise Online Performance Award is organised by Hitwise along with sponsors AdAsia and Yahoo!.
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