Frontline Technologies is the first company in Singapore and in Southeast Asia to attain the e-Sourcing Capability Model ("eSCMSM") for Service Providers (Version 2) certification for its business practices and methodology, awarded by Carnegie Mellon University (CMU).
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Frontline Technologies is the first company in Singapore and in SEA to attain the eSCM-SP v2 Certification
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The internationally recognised certification is awarded to businesses capable of delivering high operational performance in providing services, consistently meeting customers' requirements, managing organisational performance, proactively enhancing value and in sustaining delivery excellence.
More consultancy and outsourcing firms are subscribing to this internationally recognised certification programme, which recognises the "best-practices" initiated by a company. It is aimed at helping IT-enabled sourcing service providers improve their capabilities across the sourcing life cycle and to provide them with a means of differentiating themselves from competitors.
Certification qualification began May 2005 following an intensive three-week assessment based on tools and indicators developed by the IT Services Qualification Centre ("ITSqc") at CMU. This assessment covered all areas of Frontline's Infrastructure Management, Applications Management and Business Process Management service offers as well as the internal processes of Performance, HR, Risk and Change Management.
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President and CEO, Mr Lim Chin Hu is delighted with Frontline’s new certification
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Mr P. Ramakrishna, Director, Industry Development, Infocomm Development Authority of Singapore said that the IDA is pleased that Frontline is the first Singapore IT company to achieve the eSCMSM certification in Southeast Asia and hopes to see more IT companies conform to global industry standards to raise their competency levels in delivering IT-enabled outsourcing services to customers.
Mr Lim Chin Hu, President and Chief Executive Officer of Frontline said that this eSCMSM certification is a professional recognition which reaffirms Frontline's organisational framework and managed-services delivery capability. "We are delighted to be the first in Singapore and Southeast Asia to receive the certification and to be recognised in this manner, which shows that the processes deployed in our business and our commitment to serving our customers has been tried, tested and proven," he added.
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