Singapore's e-Government journey began with the Civil Service Computerisation Programme (CSCP), part of the National Computerisation Plan, in the early 80's. The CSCP was conceived with a clear direction of turning the Singapore Government into a world-class exploiter of IT. It marked the beginning of computerisation in the public sector that focused on improving internal operational efficiencies through the automation of traditional work functions and reducing paperwork.
In the late 90's, the convergence of IT and telecommunications transformed the concept of service delivery. This required a paradigm shift in the way government services were delivered and the first
e-Government Action Plan
, developed as part of Infocomm 21, was launched in 2000. Following the success of eGAP I, the
e-Government Action Plan II (eGAP II)
was launched in 2003, which adopted a customer-centric approach to delivering public services. The Singapore Government then went into the next phase to transform the industry and society through the
iGov2010
masterplan which rolled out new services and tapped on new channels to improve both reach and service delivery.
Now, it has moved into the
eGov2015
Masterplan with the vision of a Collaborative Government which facilitates co-creation and interaction between the Government, the people and the private sector to bring about greater value creation for Singapore and our people.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with the focus on improving public administration through the effective use of infocomm technology. This involved automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, this evolved into the provision of one stop services where government systems were extended to the private sector in implementations like TradeNet, MediNet and LawNet. Then in early 1990s, emphasis shifted towards the consolidation of computing resources.
e-Government Action Plan (2000-2003)
eGAP was conceived to fulfill the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.
e-Government Action Plan II (2003-2006)
Building on earlier efforts in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically the focus was to deliver accessible, integrated and value-adding public services to our customers; and help bring citizens closer together.
iGov2010 (2006-2010)
iGov2010 is the Singapore Government's five-year masterplan that leverages infocomm to continue to delight our customers and citizens. To achieve this vision, four thrusts have been identified: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
The action plans for e-Government have evolved in tandem with each
National IT plan
to bring about exciting changes to the way Singapore Government works, interacts and serves the public.
Championing ICT adoption in the government sector are the
eGovernment Policies & Programmes Division
(ePPD) and the
Government Infrastructure & Technology Division
(GITD). Together they architect and plan government infrastructures that meets the changing needs of the public service, and manage cum operate these infrastructures efficiently and effectively.
eGov2015 (2011-2015)
eGov2015 is the Singapore Government's five-year masterplan that leverages infocomm to co-create, connect and catalyse with its citizens. To achieve this vision, three thrusts have been identified: Co-creating for Greater Value; Catalysing Whole-of-Government Transformation and Connecting for Active Participation.
The action plans for e-Government have evolved in tandem with each National IT plan to bring about exciting changes to the way Singapore Government works, interacts and serves the public.
Championing ICT adoption in the government sector is the Government Chief Information Office (GCIO), which plans and architects government infrastructures, systems and services that meet the changing needs of the public sector.
eDiscovery
The Singapore Academy of Law ("SAL"), supported by the Singapore Judiciary, the Law Society of Singapore and the Infocomm Development Authority of Singapore (IDA), is seeking a technology partner to provide electronic discovery (eDiscovery) Software as a Service (SaaS) to increase productivity of law firms and develop Singapore as a centre of excellence for complex litigation cases.
The SaaS offered by companies or consortia of companies should include, but need not be limited to, application, cloud infrastructure, service bureau, consultancy, marketing, deployment, and support services. Companies are invited to submit proposals for a programme to provide eDiscovery Software as a Service ("SaaS") for law firms and client organisations in Singapore. Discovery refers to the pre-trial process in civil litigation where parties can obtain information from opposing parties. Under electronic discovery (eDiscovery), the information will be exchanged in electronic format.
Visit the
Singapore Academy of Law website
for more information on the Call-for-Collaboration.
CitizenConnect
CitizenConnect aims to help the public and businesses who do not have computer or internet access or need help with using government services over the Internet. CitizenConnect offers free access to the internet with staff on-hand to help the public and businesses perform online transactions with any government agency. To-date, 27 CitizenConnect centres are available islandwide - 25 in Community Centres/Clubs, one at the CPF Board's Jurong Branch and one in IRAS' Revenue House.
M-Government
Mobile Government (mGov) is part of the eGov2015 masterplan launched in June 2011, to increase the reach and richness of government e-services to our customers by deploying more feature-rich and innovative mobile services.
The progress in mobile technologies and the high mobile penetration rate in Singapore offer unprecedented opportunities for the mGov programme to facilitate the exchange of information and ideas between government agencies and mobile developers, and catalyse the development of new feature-rich mobile services. mGov@SG is a one-stop government mobile site that facilitates the discovery of, and access to, various mobile services offered by different government agencies. Citizens and businesses can look forward to an enhanced mobile experience while accessing information from, and transacting with, the government on the move.
Singapore Government Enterprise Architecture (SGEA)
SGEA is a set of blueprints comprising the Business Architecture (BA), Information Architecture (IA), Solution Architecture (SA) and Technical Architecture (TA) of the Singapore government. It provides a holistic view of the Government's business functions, common data standards, and shared ICT systems and infrastructure.
Singapore Government Metadata Standard (SGMS)
The SGMS serves to enhance the accuracy of search results obtained for searches on government-wide information and services on the Internet. Searches done through an SGMS-based search engine and user interface will provide for an integrated approach for the public to reach government e-services conveniently and effectively. The search engine known as the "Singapore Government Online Search" is available on
http://www.gov.sg
.
Singapore OnLine Portal (SGOL Portal)
The
SGOL Portal
is a unified customer-centric gateway to ALL Government information and services electronically on four different segments: the Government segment, which provides updates about Singapore and its Government; the Citizens and Residents segment (or eCitizen), which provides information and services targeting Singapore citizens and permanent residents; the Businesses segment (or EnterpriseOne), which offers access to business services and information; and the Non-Residents segment, which offers foreign visitors information about visiting, relocating, working or studying in Singapore.
The SGOL Portal will enable cross-agency collaboration and integration under the vision of "Many agencies, One Government".
Web Services
The programme for the development and deployment of Web Services in the Public Sector was conceived to provide more opportunities for service transformation to help the Public Sector achieve better service delivery to citizens and businesses, and create a truly customer centric experience.
The project promises to improve the agencies' ability for more efficient data and services sharing. This will be made possible by connecting and providing access to the different government agencies systems in real-time. The programme targets government agencies encouraging them to make available information or services via Web Services. The end result would be citizens making use of richer services via their preferred access points.
Government Executives in the New Information and Knowledge Era (Genie)
The GENIE programme will set-up a showcase of technologies and solutions that may be available 3 to 5 years later, and demonstrate how these technologies and solutions can be used to enhance the way government executives work in the future.
Standard ICT Operating Environment (SOE)
SOE is the implementation of a standard ICT operating environment that allows the public service to reap substantial cost savings, reduce ICT manpower costs, increase agility and robustness of ICT infrastructure, and enhance user convenience. With a common ICT environment, service-wide systems can also be deployed centrally, swiftly and at lower cost, as there is no need to duplicate testing effort of the common environment across multiple agencies.
